![]() ![]() Edit the invoice, then go to the Content tab.Incorrect mapping and misspelled words in the template may cause issue. Hello you using an import style template for your invoice? If so, you'll want to check if the SUBTOTAL is entered as. Please don't hesitate to ask if you have other questions. You can click the link shared by my peer Raymond on how to contact our QuickBooks Support. They have the tools that can help check the root cause of the issue. If the issue continue to occur after following the steps above, I recommend contacting our Customer Support Team. However, if the issue persists, try using other supported browsers. Clearing it will refresh the system, and you'll be able to work again. Once the subtotal show correctly in QuickBooks templates, I recommend return to your default browser and clear the cache. Please follow the steps provided by my colleague Ryan above on how to use private browser. This way, it confirms if the cache is the cause and to disable it from saving your browsing data. I suggest logging your QBO account using a private browser (incognito). Have other questions in mind? Or clarifications perhaps? Please feel free to leave a comment below, and I'll get back to you.Ī cache full of history and temp files can cause unexpected behaviours, such as QuickBooks templates doesn't show the subtotal correctly. This includes a lot of unexpected situations when your logged in to QuickBooks. Speaking of possible browser issues, you can spare some time and view this article: QuickBooks Online doesn't load correctly or has blank pages. Log in to your QuickBooks Online company.If you continue to experience this random issue, I suggest contacting our QuickBooks Online Technical Support team for further assistance. Try a different browser to see if it has the same results.Given that the issue happens at random and in both custom and default templates, you can try troubleshooting steps for your browser and see if that helps. ![]() I also appreciate you for providing more details on what's going on. Hi me to step in and share my thoughts about the subtotal field and why this is happening. ![]()
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